Shipping & Delivery
Your satisfaction is our priority! In order to provide you with the best possible experience, we have implemented the following shipping and return policies.
Shipping to Canada
Once the transaction is complete, our team will prepare your order for delivery. This will be shipped to you within 5-10 business days. A confirmation email with a tracking number will be sent to you when the order has left our warehouse.
The applicable delivery fees for all orders in Canada are as follows:
Standard: $10 for purchases of $149 and less (0kg -2kg)
Standard: FREE for purchases of $149 or more (0kg -2kg)
Express: $18 (2 business days) (0kg -2kg)
- Standard: $25 (2kg-15kg)
We ship outside of Canada for certain products. International orders are however subject to additional shipping costs which will be calculated during the transaction. These fees may vary depending on your location and the weight and volume of your package. Customs charges and taxes are the buyer's responsibility.
Do not hesitate to contact our customer service for any special request. It will be our pleasure to find a solution for you.
We do everything we can to keep an up-to-date inventory of the products in our online store. However, if an item you ordered isn’t available or additional delivery time is required, we will notify you about the situation.
We guarantee customer satisfaction. If you aren’t satisfied with your purchase, you can exchange it for an item of the same value or request a refund. We accept exchanges for a period of 30 days and refunds for a period of 10 days following receipt of your order.
Shipping and handling charges for returns are the responsibility of the customer. A confirmation email will be sent to you when we have received your merchandise and the refund will be issued upon receipt. The refund will appear on your transaction statement within 3-5 business days of the refund. We are not responsible for packages lost or sent to the wrong return address. No return will be accepted if the merchandise is not returned in its original condition and packaging. Any damaged product cannot be exchanged or refunded.
In case of breakage or error on the order, we will return the products at our expense as soon as possible. We may ask you for a photo of the damaged product. Any refund request will be accepted if the goods are returned to us within a maximum period of 10 days following the date of receipt of your package. A credit note in the form of a promotional code will be granted to you if the goods are returned to us within a maximum period of 30 days. The refund will be made by the same method of payment as the initial transaction, once the goods have been received at our warehouse. We reserve the right to refuse a return or exchange if the goods do not meet our return policy.
Please ensure you enter a valid email and phone number when placing your order so that we can easily reach you in the event that we need to make any adjustment mentioned above. For any other information, do not hesitate to communicate directly with us via the section contact. It will be our pleasure to answer your questions as soon as possible.
The Circle of Conscious Carbons
Do you want to raise your consciousness through little things a little every day?
The Circle of Conscious Carbons is for you!
For us, a Conscious Carbon is a human who wishes to rise in consciousness and in vibrations at different levels in his life.