Terms and Privacy

TERMS OF USE

NOBODY REALLY WANTS TO READ ALL OF THIS, BUT DO YOU KNOW THAT BY ACCESSING AND USING OUR WEBSITE AND ALL OF ITS ONLINE PROPERTIES, OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY? GO ON, TAKE A MOMENT TO OVERLOOK ALL THIS.

WELCOME

Carbon. welcomes you to its website. In this document, website is used to define all online properties and their domains. Please read these Website Terms of Use carefully before using the Website or the services it offers. By accessing and using the Website or Services, you agree to be bound by these Terms in their entirety. If you do not agree to these terms of use, you must not access the website or download any of its content.

Carbon. is a trade name used by 9327-1336 Québec inc. (CarbonLiving). In this document, Carbon. and/or Carbon Living refers to the company 9327-1336 Québec inc.

OWNERSHIP / RESTRICTIONS ON USE

Carbon. owns and operates the Website. All content, data, graphics, photographs, images, sounds, videos, software, trademarks, service marks, trade names and other information (collectively, the "Content") ) that appear on this website are the property of Carbon., its affiliates and/or third party licensors. The Content is protected by Canadian and international copyright and trademark laws.

Except as provided herein, you may not modify, copy, reproduce, publish, display, transmit, distribute, display on screen, perform, transfer or sell any Content, or create derivative works thereof, without the consent prior express writing from Carbon. You may download, print and reproduce the Content for your own informational purposes, provided that you retain all copyright and other proprietary rights notices (proprietary rights) contained therein, and that you quote its URL. It is strictly forbidden to reproduce all or part of the content in multiple copies, for the purpose of resale or distribution, without the prior written permission of Carbon. If you would like written permission to reproduce content, please contact us. by email.

Unless otherwise specified, our website is for your personal use and not for commercial purposes. It is only intended to inform and entertain you.

ACCURACY OF INFORMATION

Although Carbon. takes all necessary measures to ensure the accuracy of the information appearing on this website, it does not guarantee that the information or elements contained therein are up-to-date, accurate, error-free or complete. Carbon Living assumes no responsibility for errors or omissions that may appear in the content of this website, including information relating to product descriptions, prices and availability. Carbon. reserves the right to correct, modify or update the information displayed on this site at any time without notice. Your only remedy with respect to a purchase made through our website is to return it for a full or partial refund as set forth in the return policy.

REGISTRATION AND PASSWORDS

To access certain parts of the Website, you may be required to complete an online registration form.

In return for your use of this website and the services it offers, you agree to provide true, current, complete and accurate information as requested in the registration form indicated to you by the website. You also agree to update your registration information whenever any information on this registration form changes.

As part of the registration process, you may be asked to provide a username and password. You are solely responsible for keeping this password and username confidential and you assume responsibility for any activity conducted on this website using your password or username. . You agree to immediately notify Carbon. any unauthorized use of your password or username or any breach of security.

USER BEHAVIOR

You may have occasion to upload, post, screen or otherwise display on the Website information, ideas and opinions through product reviews, responses, comments posted on the Website or through the transmission of other content for posting on the Website (collectively “User Content”).

By choosing to access the Website and/or transmitting User Content, you agree to abide by applicable federal, provincial, territorial and other laws and regulations and the other terms of these Terms of Use and any rules which may be published from time to time by Carbon. Further, without limiting the scope of the foregoing, you agree not to:

  1. upload, post, email or otherwise transmit User Content that:

    1. constitutes unsolicited or unauthorized promotional or advertising material, spam, chain letters, pyramid schemes or any form of solicitation;

    2. infringes any patent, trademark, trade secret, copyright, trade name or other proprietary (proprietary) rights or privacy rights of any third party;

    3. is unlawful, harmful, threatening, abusive, tortious, defamatory, vulgar, obscene, hateful, or otherwise harassing, invasive of another's privacy, or discriminatory on the basis of race, ethnic origin or otherwise;

    4. contains any form of destructive software such as a virus, worm, Trojan horse, logic bomb, cancelbot, other harmful component, or other computer file, program or code, intended to interrupt, to destroy or limit the functions of any computer software, hardware or piece of telecommunications equipment;

  2. harvest or otherwise collect or store any piece of information (including personally identifiable information) about other users of the Website, including email addresses, without the express consent of such other users;

  3. mislead others, create a false identity with respect to the sender or the origin of the message, forge a header or otherwise tamper with an identifier in order to hide the origin of any content transmitted by the through the website;

  4. impersonate any other person or entity, including, but not limited to, a Carbon. employee, chat group leader, guide, or host, or make a misrepresent your affiliation with any person or entity or otherwise misrepresent such affiliation;

  5. attempt to gain unauthorized access to the Website, other computer system or networks connected to the Website, by means of password mining or otherwise;

  6. interfere with or disrupt networks or servers connected to the Website or violate the regulations, policies or procedures of such networks;

  7. use, download or otherwise copy, or provide to any person or entity a website's user directory or other information relating to users or use of a site, in whole or in part, other than in the context of your use of the Website.

The following terms are collectively referred to as the “Code of Conduct”.

USER CONTENT

You are solely responsible for all User Content that you upload, post, display, or link to (hereinafter “Post”) on or through the Website. You must not post User Content to the Website that you have not created or have not been authorized to view.

Carbon. is not responsible for user content and assumes no liability for the content of such communications, whether or not arising under copyright, defamation, privacy, , or obscenity or other laws. Carbon Living may, but is not obligated to, monitor or review the activities that take place on the Website and any User Content, and it may block, correct, remove or eliminate (without notice) any User Content in its sole discretion. Carbon. reserves the right to terminate a user's privilege to post user content or participate in other services offered by Carbon., when the user in question does not comply with these terms of use or the code of Conduct.

By submitting User Content to the Website, you grant Carbon Living a worldwide, non-exclusive, unrestricted, copyright-free, perpetual, irrevocable, transferable right and license to use, reproduce, modify, correct, publish, translate User Content (in whole or in part), create derivative works thereof, grant a license with respect to this Content, view it or display it in public (in whole or in part) for any purpose and/or for incorporation into other works in any form, medium or technology now known or hereafter developed, without your prior permission, and you further waive the moral rights you have in the User Content. Further, by transmitting User Content to Carbon Living, you represent and warrant that you own and control all rights in and to the User Content and have the right to assign the foregoing rights to Carbon. User Content reflects the views and opinions of the person or persons submitting it.

You acknowledge that Carbon Living may establish general practices and limits with respect to use of the Website, including, without limitation, setting the maximum number of days that emails, postings, or other User Content may remain posted. on the website. You agree that Carbon. assumes no responsibility or liability for the removal of, or failure to retain, messages, other communications or User Content remaining on or transmitted through the Website. It is your sole responsibility, at your own expense, to make backup copies of any User Content you post or maintain on the Website and to replace it.

PRODUCT REVIEW

Carbon. strives to provide the public with reviews of its products that are of the highest quality and integrity possible. We encourage honest and respectful communication. Therefore, in addition to abiding by the Code of Conduct, by submitting a product review you agree to all of the following:

  • You will not post a review of a product that you do not own or have not used;

  • You will only post one review per product (unless it is to provide new information);

  • You will not use insults, personal attacks or inflammatory terms in your product review;

  • You will not post product reviews if you are an employee (or family member of an employee) of the manufacturer of the product or a competitor's product.

You also understand and agree that Carbon. assumes no obligation to display any product reviews you submit to it on the Website, and that it may edit or remove any reviews at its sole discretion.

CONTEST

Occasionally we may offer and / or sponsor contests, sweepstakes and games on the Website. Each of these activities is governed by specific rules that are accessible from the pages of the website on which the promotion is advertised or when you register.

LINKS

We aim to improve your experience and that of our visitors when it comes to our website. Accordingly, for your convenience, the Website may provide links to other Internet sites owned and operated by third parties; these sites are therefore not affiliated with our company. Please understand that the websites linked from our website are independent of Carbon. and that the latter has no control over their content. Thus, Carbon Living cannot be held responsible and makes no warranties or representations with respect to the accuracy, timeliness and/or completeness of the information contained on such websites.

The inclusion of links on our website to other sites does not imply that we sponsor or endorse the trademarks, trade names, service marks, designs, logos, symbols or other copyrighted material. author, nor that we are affiliated or associated with any of them displayed on or accessible through such sites.

We will be happy to hear any comments you may send us regarding the external links we have placed on our website.

DISCLAIMER / LIMITATION OF LIABILITY

Although we do our best to update and keep the content of the website up to date, errors and/or omissions may occur.

ACCORDINGLY, THIS SITE, INCLUDING THE CONTENT AND SERVICES IT OFFERS, IS PROVIDED TO YOU "AS IS" AND WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. CARBON. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY AND CONDITIONS OF MERCHANTABILITY, THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, THE WARRANTY OF NON-INFRINGEMENT. CARBON LIVING DOES NOT WARRANT THAT ITS SITE FUNCTIONS WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE OR OTHER HARMFUL COMPONENTS.

IN NO CASE CARBON. SHALL NOT BE HELD RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO THE USE OF THE WEBSITE OR CONTENT OR SERVICES OR THE INABILITY TO USE THEM, AND THIS, EVEN IF CARBON LIVING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY PROHIBIT THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATION OR EXCLUSION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

COMPENSATION

By using this website, you agree to indemnify and hold Carbon., its affiliates, members, officers, employees, agents and licensors harmless from all losses, costs, damages, claims, fines, penalties, costs and debts (including reasonable attorneys' fees and accounting costs) resulting from:

  1. any Content (including User Content) that you (or anyone using your password or username) submit, display, transmit or otherwise make available to visitors to the Website;

  2. your use (or anyone using your password or user name) of this website, your connection to it, or any other alleged violation by you of these terms of use , including, without limitation, the code of conduct;

  3. your breach of any law or the rights of a third party.

CONFIDENTIALITY OF PERSONAL INFORMATION

Carbon Living respects your right to privacy of your personal information. Please see our Privacy Policy for more information on how we collect, use, disclose and otherwise manage your personal information.

MODIFICATIONS AND TERMINATION

Carbon Living reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Website (in whole or in part) with or without notice. Also, Carbon. reserves the right to modify these Terms of Use at any time and to notify you by posting an updated version of the Terms of Use on its website. You are responsible for regularly reviewing the Terms of Use, including, without limitation, checking the “Last Updated” date at the bottom of this document. Continued use of the Website after such changes will mean that you agree to be bound by them, and continued access to the Website constitutes Carbon Living's consideration to you. Your sole remedy if you are dissatisfied with 1) these Terms of Use; 2) our policies or practices regarding the operation of our website or 3) content accessible from the website, is to stop visiting and using this website.

TRADEMARKS

“Carbon. » is a trade name of 9327-1336 Québec inc. Other marks, graphics, typefaces, trademarks, trade names and logos appearing on the Website are trademarks or trade dress of Carbon Living All other trademarks appearing on the Website are the property of their respective owners. Our trademarks and trade dress must not be used in any manner or for any purpose without the express written consent of Carbon Living.

APPLICABLE LAWS

These terms of use are governed by the laws of the province of Quebec and the laws of Canada applicable therein and must be interpreted in accordance with these laws; furthermore, any dispute must be submitted to a competent court in the judicial district of Bedford, province of Quebec. If any provision of these Terms of Use is unlawful, void, or for any reason unenforceable, then that provision may be severed from the rest of these Terms of Use and shall not affect the validity and enforceability of other stipulations.

These Terms of Use and any other legal notices or statements posted on the Website constitute the entire agreement between you and Carbon. regarding the use of the website, including its content.

INSTRUCTIONS

Notices may be sent to you by email or mail, or, if changes are made to these terms of use or to the services offered by the Website, by posting review/reviews or by creating links to these review/reviews on the website itself.

If you have any questions or comments regarding these Terms of Use, please contact us. by email.

Last update: September 2021.

 

PRIVACY POLICIES

WE ARE COMMITTED TO PROTECTING YOUR IDENTITY AND THE PERSONAL INFORMATION YOU SHARE WITH US. THIS PRIVACY POLICY APPLIES TO PERSONAL INFORMATION WE COLLECT THROUGH OUR WEBSITE LOCATED AT CARBONLIVING.CARE AND IN THE CONTEXT OF OUR RELATIONSHIPS WITH OUR CUSTOMERS. 

Carbon. is a trade name used by 9327-1336 Quebec inc. In this document, Carbon. and/or Carbon. refers to the company 9327-1336 Québec inc. 

At Carbon., we have respect for our customers. Recognizing your concerns about the protection of your privacy, we have posted this privacy policy to inform you about the personal information we collect, how we treat it, the options you have about our use of your personal information and how you can access it.

For more information on how to use this site, please visit our Terms of Use.

This Privacy Policy applies to personal information that we collect through our website located at carbonliving.care, in the course of our relationships with our customers.

In this document, website is used to define all online properties and their domains.

COLLECTION AND USE OF PERSONAL INFORMATION

You can browse our website without having to provide us with any personal information.

However, we are required to collect personal information in the following cases:

  • You purchase, order, return or exchange items;

  • You request to join our mailing list or to receive other commercial communications;

  • You register with our website;

  • You apply for a job;

  • You participate in one of our contests or promotions, or respond to a survey;

  • You submit a comment or question to customer service via email or live chat;

When you use a debit or credit card to pay for a purchase, we collect information related to your debit or credit card in order to process and administer your payment. We may also collect your billing and shipping address, telephone number, email address and the message to be placed on a gift certificate (if applicable) in order to be able to deliver the products ordered. We may also collect optional information such as your date of birth to send you a birthday card.

When you return or exchange products purchased on carbonliving.care, we may ask you to provide your name, address and telephone number. We collect this information to administer our loss prevention program, including to help us identify and prevent fraud. For item returns resulting in a refund to a customer's debit or credit card, we will require you to provide your debit or credit card information in order to process and administer the refund transaction.

Commercial Communications: When you sign up for our mailing list to receive our newsletter or other promotional communications by mail or email, we may collect personal information such as your first name, last name, email address and/or mailing address (depending on the delivery method) as well as information about your interests in order to provide you with the service you have requested.

We will only contact you if you wish. You are free to choose, at any time, not to receive our promotional communications by clicking on the "unsubscribe" button at the bottom of our emails.

Online Registration: Certain features available on our website (such as Wishlist and Address Book) may require you to register. When you register, we collect your first and last name, email address and a password you select in order to provide and administer the service you have requested. At the time of your online registration, we may ask your permission to send you future marketing information from Carbon. or its marketing partners.

Job Opportunities at Carbon. : We may advertise employment opportunities on our website or other online platforms. When you apply for employment or submit questions relating to an employment opportunity, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment documents). 'job). We use this information to process and respond to your job application or other request.

Contests, Promotions, Surveys: When you enter a contest, participate in a promotion, or respond to one of our surveys, we may collect your name, address, phone number, and email address. We use this information to administer your participation in the contest or promotion and, in the context of surveys, to understand our customers and to improve our product and service offerings, our promotions and our events. At the time of your entry into the contest, promotion or survey, we may ask your consent to receive future marketing information from Carbon. or its business partners. You are free to choose, at any time, not to receive our promotional communications by clicking on the "Unsubscribe" button at the bottom of our emails.

The "Send to a Friend" feature and other similar features on our website allow you to forward emails to other people. This feature requires you to provide your name and email address, and the recipient's name and email address. We do not use the names or email addresses provided in these circumstances for any other purpose without your consent or that of the email recipient.

Customer service: when you send a comment or a question to customer service by email, we may collect personal information such as your name, postal or email address and/or telephone number in order to be able to respond to your comment or question. We also collect various types of information that you provide to us in order to allow us to respond to your question.

COMMUNICATION OF PERSONAL INFORMATION

Unless otherwise indicated herein, we undertake not to disclose, rent, sell or transfer to third parties, nor to exchange with third parties, personal information concerning our customers, without having obtained their prior consent.

Service Providers: We may share your personal information with third parties who perform services on our behalf, such as processing payments, hosting our website, forwarding emails or other communications for our account, the organization of contests and promotions or the analysis of the effectiveness of our advertising strategy. Your personal information may be stored and processed in the United States by our affiliate companies and third party service providers.

These service providers are bound by non-disclosure agreements and legal restrictions governing their use of information we provide to them, and they are not permitted to use or disclose personal information for any purpose other than to provide the services on our behalf or as otherwise required by applicable law.

Legal Obligations: Our service providers and we will be compelled to disclose your personal information in connection with a search warrant or a valid legal investigation or order or in order to respond to an investigative body for breach of contract or contravention of any law, or otherwise under applicable law.

Sale of business: we may share information we have about you in the context of a merger or sale (including disclosure of information made as part of bankruptcy or insolvency proceedings) to which Carbon. participates in whole or in part or in connection with a corporate reorganization or stock acquisition or other change of control, as such information may then be considered an asset.

WEBSITE INFORMATION

When you visit our website, we collect the IP address of all visitors to our website and related information such as the browser you use, operating system you use, time spent on the website, usage patterns, and the domain name of the website from which you linked to our site. We collect this information to help us evaluate and improve your experience of our website.

COOKIES AND INVISIBLE PIXELS

Our website uses a technology called "cookies". A cookie is a small piece of data that our website can transmit to your browser and which can then be saved on your hard drive to enable us to recognize you when you return. We use cookies on the pages of our website where you are asked to log in or which are customizable. If you are registered with our website, these cookies help us identify you and may be necessary to provide you with the products and services you request. These cookies also provide us or our service providers with information that we will use to customize our website according to your preferences. You can set your browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our website, you may not be able to take advantage of all the features of our website.

Our website may also use a technology called “tracer tags” or “web beacons”. This technology allows us to know which pages of our website you visit. These “tracer tags” are used to help us optimize and personalize our website for you and future visitors to our website.

DEACTIVATE YOUR ACCOUNT / UNSUBSCRIBE

If you wish to deactivate your account, please submit a request electronically.

If you do not wish to continue receiving emails from Carbon., please follow the steps below. Please note that each time we send you an email, we give you the opportunity to unsubscribe from our mailing list, so you are able to stop receiving emails at any time. You can also contact us as indicated in the “Contact Us” section below. You must allow 10 business days for your request to take effect. We appreciate your patience and understanding in allowing us time to process your request.

Unsubscribe from our communications mailing list:

  • clicking on the “unsubscribe” button at the bottom of our emails.

  •  

SECURITY OF PERSONAL INFORMATION

We are aware that our customers trust us with regard to the protection of their personal information. We take this task seriously. We have taken steps to protect the personal information in our custody and control. As such, we only allow access to personal information to those of our employees and authorized service providers who need the information for the purposes described in this Privacy Policy. We have taken reasonable administrative, technical and physical safeguards to safeguard against unauthorized access, use, modification and disclosure of personal information in our custody and control.

In order to offer you an increased level of security, online access to certain personal information may be protected by the password of your choice. We strongly recommend that you do not share your password with anyone. Carbon Living will never ask you for your password in any unsolicited communication.

Notwithstanding the foregoing, you should be aware that unfortunately no data transmission over the Internet can be considered absolutely secure. Accordingly, Carbon Living makes no representation or warranty that personal information will not be lost, misused or altered, and Carbon Living assumes no responsibility for any personal information you submit to it, or for the use or misuse of personal information by you or third parties.

Below are some recommendations to ensure your online shopping is safe.

  • If you're using a public computer, always log off when you're done.

  • Do not share your passwords. Remember that anyone who knows your password can access your account.

  • When creating a password, use at least eight characters – prefer a combination of letters and numbers. Do not use dictionary words, your name, email address or other personal information that can be easily obtained. We also recommend that you change your password often. If you need help, click on the "Your account" link, then on the "Change your password" tab, make the changes you want and click on the "Save" button.

  • Use a different password for each of your online accounts.

  • Beware of unsolicited emails and phone calls.

In addition, Carbon Living will never contact you to request information about your credit card number or bank account. This type of information is only transmitted to Carbon. only when you make a transaction, contact Carbon Living directly or modify your online account. If you receive a suspicious email with a link to update your account information, do not click on that link. Access your account directly at carbonliving.care. If a stranger contacts you, sends you an unsolicited email, or asks you to confirm or provide your password or personal or banking information, ignore the request and contact us immediately.

For security reasons and to prevent fraud, orders paid by credit card from this website will be accepted by Carbon. only if the billing name and address matches the name on the buyer's credit card and the address on their credit card file. If the information does not match, your order will be refused, even if the transaction has been pre-authorized by your bank. In this case, the reserved order amount can be recovered only when the credit has been posted to your account, which can take three to five working days.

ABOUT CHILDREN

Children under 13

If you are a child under the age of 13, you may browse our website, but you may not make purchases there. You also cannot become a registered user or use any service that asks you to provide personal information. Our site is not designed for children. We do not wish to collect personal information from children under the age of 13. This policy is intended to protect children.

If you register and we learn that you are under 13, we will delete your registration information and send you an e-mail message notifying you. If you are under 13 and want to make a purchase, please ask one of your parents to place the order for you.

CHANGES TO OUR PRIVACY POLICY

This privacy policy may be updated periodically based on changes in our privacy practices. The revised privacy policy will be posted on the website. We will treat your personal information in accordance with the privacy policy in effect at the time of collection of such information, or as agreed with you.

TO JOIN US

You can contact us at any time at the coordinates indicated below in the following cases: you have questions or comments about this privacy policy; you wish to access, update and/or correct any inaccuracies in the record of your personal information; you want to withdraw your consent to receive marketing communications, or you have a complaint about how we handle your personal information.

Privacy Officer

1294 LAURENTIDE STREET

MAGOG,

QUEBEC, CANADA, J1X 5A7

1-418-222-4625

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